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If you are dissatisfied with a recipe or ingredient for any reason, please contact us at hello@kiwibakebox.co.nz within seven days of the date you received the box. We may require the return or photographic documentation of any ingredient with which you are dissatisfied before we provide you a credit or refund.
We will not accept the return of boxes for credit or refund or any other purpose except if the delivery was due to our error. Return freight will be at our cost only when there has been an error by us.

All of our recipes have been tested to ensure the results will be successful. We will not accept responsibility if a method from our recipe is applied incorrectly or results do not meet your expectations.

We will not accept a returned box if it has been tampered with by you or any other person. If a box is returned to us in any other circumstances, it will be disposed of at your expense.